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Returns and Refund Policy
At Millennium Spices, customer satisfaction is our top priority. If you are unsatisfied with your purchase, we’re here to help. This policy outlines the conditions under which returns and refunds are accepted and processed.
1. Returns
Eligibility for Returns
We accept returns of products under the following conditions:
The product must be returned within 7 days from the date of receipt.
The product must be in its original packaging and unopened.
The product must be in the same condition as when it was delivered, with no signs of use, damage, or tampering.
Proof of purchase, such as a receipt or order confirmation, must accompany the return.
Non-Returnable Items
Certain items are exempt from being returned, including:
Products that have been opened or used.
Perishable items (e.g., spices with short shelf lives) that cannot be restocked.
Products purchased during clearance sales or marked as “final sale.”
2. Return Process
Steps to Initiate a Return
Contact Us: Reach out to our customer service team at hello@millenniumspices.com.ng to request a return authorization. Please provide your order number and reason for the return.
Pack the Item: Ensure the product is securely packed to avoid damage during transit.
Ship the Item: Send the product to the return address provided by our customer service team.
Return Shipping Costs
If the return is due to a defect or error on our part, Millennium Spices will cover the shipping costs.
For other reasons (e.g., change of mind or incorrect order placed by the customer), the customer will bear the return shipping costs.
3. Refunds
Eligibility for Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Refunds are processed under the following conditions:
The product meets all the return eligibility criteria.
No damage or tampering is detected upon inspection.
Refund Method
Approved refunds will be issued to your original payment method.
Refunds may take 5-10 business days to reflect, depending on your payment provider.
Partial Refunds
In some cases, partial refunds may be granted, such as for items returned in non-original condition but still eligible for resale.
4. Exchanges
We do not currently offer direct exchanges. If you wish to replace a product, you may return the original item (if eligible) and place a new order.
5. Contact Us
If you have any questions about this policy or need further assistance, please contact us:
Email: hello@millenniumspices.com.ng
Phone: +234 912 130 5443
Thank you for choosing Millennium Spices. We appreciate your business and strive to ensure a delightful shopping experience.
